Shipping policy

Shipping & Returns Policy

All Sales Final

Due to the nature of medical-grade supplements and patient safety considerations, all sales are final. We do not accept returns or issue refunds for opened or unopened products.

Because our products are formulated for clinical use and handled in accordance with strict quality standards, we are unable to restock or resell returned items.

If you have questions about a product before placing your order, we encourage you to contact us. We are happy to help ensure you are selecting the most appropriate product for your needs.

Exceptions

We will only make exceptions to our all-sales-final policy in the following circumstances:

• You received a damaged or defective item

• You received the incorrect item

To request a replacement or resolution, please contact us within 14 days of receiving your order. Requests must include:

• Proof of purchase

• A photo of the damaged, defective, or incorrect item

Once your request is reviewed and approved, we will provide further instructions. In some cases, you may be responsible for return shipping.

Refunds

If a refund is approved under an exception, it will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Exchanges / Replacements

If an exchange or replacement is approved, the replacement item will be shipped at no additional cost.
Please allow 3–5 business days for delivery once processed.

Shipping Policy

Orders are typically processed within 1–3 business days after order confirmation, regardless of the shipping option selected at checkout.

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 3 business days for the shipping confirmation email to arrive.

Shipping Delays & Address Accuracy

We are not responsible for delays caused by the shipping carrier.

Please ensure that all shipping and billing information is accurate at checkout. Inaccurate or incomplete addresses, or unverified order details, may result in processing delays of 1–2 additional business days.

Packages are delivered to the address provided. Delivery placement decisions are made by the carrier. If a location is deemed unsafe, the carrier may hold the package at a local facility or attempt redelivery.

Questions

If you have questions about your order, shipping, or a product prior to purchase, please contact us. We are happy to assist.